Call Center Representative III
: Job Details :

Provides communication support services including: general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the Neurology Department of the University of Rochester Medical Center on behalf of the physicians and medical providers. Collects, assesses, submits, processes and updates sensitive and confidential information, resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols. Contributes to the execution of new protocols and procedures within the Neurology Access Center. Provides guidance on the most complex calls and issues, acts as a subject matter expert for others on the team. Monitors and audits customer interactions for quality and accuracy. - - Responsibilities: - - Proficiently performs the job duties of a Call Center Rep. In addition demonstrates advanced competenc...Call Center, Representative, Patient Access, Communications, Technical Support, Business Systems, Technology, Education