Call Center Representative
: Job Details :


Call Center Representative

Rose International

Location: San Antonio,TX, USA

Date: 2024-09-22T11:37:54Z

Job Description:

Minimum Requirements:

  • High school diploma or GED required

    Call Center Representative Responsibilities:

  • Answer incoming calls from consumers including the general public, prospective enrollees and people

  • Assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

  • Track and document all inquiries using the applicable systems.

  • Complete associated tasks according to the established guidelines.

  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.

  • Transfer/refer consumers to appropriate entities according to the established guidelines.

  • Escalate calls or issues to the appropriate designated staff for resolution as needed.

  • Facilitate translation services for non-English speaking callers according to procedures.

  • Attend meetings and trainings as requested and maintains Up-to-date knowledge of all programs and systems.

    • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

    • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

    • Benefits:

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

    California Pay Equity:

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

    Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

    If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

    Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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