We are looking for a Call Center Representative that will serve as a liaison between our client and their customers. This is a part-time (20-30 hrs a week) hybrid role in the Hadley, MA area.
Responsibilities:
- Manage large amounts of inbound calls in a timely manner.
- Follow communication scripts when handling different topics.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by going the extra mile.
- Keep records of all conversations in our call center database.
Please apply today for immediate consideration. Call
413-###-####
with any questions.