Call center Agent
Temporary Assignment in Queens, NY around six months or longer
$25-$30/hour
EMT or CMOA experience helpful
Responsibilities:
- Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day.
- Re-scheduling patient appointments as required via telephone calls and written notification to patients.
- Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
- Taking clear and accurate messages on behalf of other departments.
- Responding to patient's questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
- Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.
- Creating testing orders for patients and faxing or mailing as per patient request.
- Faxing medical records to facilities authorized to receive patient information.
- Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
Other duties as assigned.
Education and Experience
- Minimum of a High School Diploma and 1 – 2 years of experience in customer service, or equivalent combination of education and experience.
- Previous experience in a call center and/or medical practice desired
- EMT or CMOA certification preferred