Call Center Representative
On-site: Fresno CA
Contract role: 3 to 6 months
Immediate Opening
We are seeking a Call Center Customer Service Representative to join our dynamic team. This position involves making outbound calls to existing and potential customers to provide product information, offer solutions, and ensure a positive customer experience. If you are an excellent communicator who enjoys engaging with people, we want to hear from you!
Key Responsibilities
- Make outbound calls to customers to discuss services, promotions, or product inquiries
- Provide exceptional customer service by addressing concerns, answering questions, and offering solutions
- Accurately document customer interactions and update account information in the system
- Work towards individual and team performance goals, including call quotas and customer satisfaction targets
- Collaborate with team members to improve call strategies and customer engagement
- Maintain a high level of professionalism and customer empathy during interactions
- Follow company policies and guidelines while ensuring compliance with all regulatory requirements
Qualifications
- High school diploma or equivalent; college degree preferred
- Previous experience in a call center, telemarketing, or customer service role (1+ years preferred)
- Excellent verbal communication and active listening skills
- Ability to manage time effectively, prioritize tasks, and meet performance goals
- Proficiency with CRM systems and basic computer skills
- Ability to work well under pressure and adapt to a fast-paced environment
- Strong problem-solving skills and attention to detail
- Positive attitude and strong work ethic