Call Center RepresentativeWith more than 25 years in business, W Robbins and Company is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free.We are looking for a Call Center Representative for our Kissimmee, FL market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes.General Purpose:Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads.Responsibilities: Deliver scripted pitch to the homeowners Adjust scripted pitch to meet needs of specific homeowners Handle homeowner's questions and objections Obtain homeowners information including names and addresses phone numbers etc. Receive appointments over the telephone Input appointment details into the computer system Input homeowners information and important details of conversation Confirm appointments placed with canvassers or sales representative Issue appointments for reps to meet prospective homeowners Quality control phone calls Answer telephone calls from potential homeowners who are responding to advertisements Contact homeowners to follow up on initial interaction Update lead information and maintaining reportsQualifications: Knowledge of sales and marketing principles and strategies Relevant work experience in telemarketing, sales, marketing, or promotions Product knowledge --Training provided Proficiency in relevant computer applications Must be flexible and available to work during the hours of 8:30am - 4:30pm and/or 11:00am - 7:00pm - Monday - Friday. Saturday hours vary by shift. Benefits: Dental, Vison 401(k) Upon completion of three (3) months of continuous employment, full-time employees accrue up to 3 days (24 hours) of paid time off. After one ( 1) year of continuous employment, full-time employees accrue up to 40 Hours of paid time off. (2) Years - 80 Hours, ( 5) Years - 120 Hours. Paid time off should be taken during the year received, unless otherwise required by law.Six (6) paid federal holidays. Commission and Incentives TBD.
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