General Duties & Qualifications
Include the following at a minimum - Knowledge of basic office equipment including a personal computer electronic key system (EKS) telephone and headset.
Skills Required
- Ability to communicate and record information accurately.
- Ability to question others to determine specific needs.
- Ability to deal with people patiently.
- Ability to proofread and correct errors.
- Receive and place telephone calls fill out and verify information on forms or records as well as proofread to verify that forms are completed properly.
- Perform all duties as Customer Service Inbound I
- Handle large accounts or more difficult issues.
- Lead teach guide and/or motivate teams. First level problem resolution.
Skills Preferred
Minimum of 1 year experience in a high-volume in-bound call center environment.
Experience Required
- Ability to communicate and record information accurately.
- Ability to question others to determine specific needs.
- Ability to deal with people patiently.
- Ability to proofread and correct errors.
- Receive and place telephone calls fill out and verify information on forms or records as well as proofread to verify that forms are completed properly.
- Perform all duties as Customer Service Inbound I
- Handle large accounts or more difficult issues.
- Lead teach guide and/or motivate teams. First level problem resolution.
Education Required
High School Diploma required.
Education Preferred
Associates degree preferred.
by Jobble