CALL CENTER REPRESENTATIVE
: Job Details :

APR has been engaged to identify a hardworking Customer Service Representative for one of our biggest clients in the automotive industry.

LOCATION: Cypress, CA 90630

POSITION: Customer Service Representative

DURATION: Potential to be converted depending on business needs

SHIFT: 1st shift, needs to be flexible, either M-F, 8:00 AM 5:00 PM, or M-F, 7:00 AM 4:00 PM

PAY RATES:

This will be an ON-SITE role.

A typing Skills Test and a Microsoft Word and Excel Test are required with each submission. Must reach at least 50 wpm and at least a 90% passing score for the Word and Excel test.

JOB DUTIES:

• Inbound customer Service calls (approximately 60+ phone calls daily)
• customers with account updates (Due Date Changes, Address Changes, Name Changes, Extension Requests)
• customers with monthly payments
• payoff quotes to customers and dealerships
• customers with their HFS/AFS.com accounts
• contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• a productive member of the department (meet quantitative objectives)
• enthusiastic and positive attitude
• being here on time ready to work at the start of the shift

ASSIGNMENT DESCRIPTION:

Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

DESIRED SOFT-SKILLS:

• Must be able to type 50-60 wpm
• Proficient with Microsoft Word and Excel
• Excellent verbal communication skills (easy to understand)
• Able to multi-task (the ability to talk and type simultaneously is a must)
• Customer service oriented
• Self-starters
• Eager to learn
• Bilingual is a plus

EDUCATION:

• Associates or Bachelors degree graduate

About our Client:

One of the leading subsidiaries for the automotive industry that provides financing and leasing solutions for automobiles, motorcycles, power equipment, marine, aircraft, and parts and accessories

About APR:

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Dont miss out on this amazing opportunity! If you feel your experience is the match for this position, apply today and join our team. We look forward to working with you!