Call Center Representative
: Job Details :

Adecco is assisting their client with their search for **Call Center Representatives.**

**Please note:** Must have a minimum of one year of recent call center experience.

**Type:** 40hrs/wk. Contract

**Start Date:** Within the next few weeks.

**Location:** Flexible / Not In Office

**Pay:** $16.00 to 16.00/hr

Responsibilities for the **Call Center Representative** job include but are not limited to:

Provides front line, direct contact with customers over the phone.

Informs customers of the organizations products and/or services.

Accurately collects pertinent information from customers.

Answers routine questions and resolves basic problems.

Refers more difficult items to higher level team members for guidance.

Show empathy while resolving their issue.

Follows standard screens/scripts to perform most tasks.

Navigates computer-based systems, maintains and updates company records as needed.

Maintains professionalism and effectively interacts with all contacts.

Processes and determines coverage by reviewing forms and other applicable records.

Take the initiative to truly understand the need of the caller & solve using your expertise.

Qualifications for this **Call Center Agent** job:

Completed High School Diploma or GED

One ( 1 ) year of recent call center experience is required

Excellent Customer Service skills

Excellent verbal and written communication skills

Experience with Microsoft based programs and computer products

Must be able to handle/process high call volumes.

An acute attention to detail/accuracy and effective note taking/documenting skills

Ability to work independently to problem solve, organize, and prioritize tasks.

Able to work effectively in a diverse work group and collaborate with multiple cross functional teams.

Ability to communicate clearly, calmly & confidently on the telephone and email.

**Pay Details:** $16.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance