The Call Center Representative is responsible for providing excellent customer service by handling inbound and outbound calls, responding to customer inquiries, resolving complaints, and offering solutions in a timely and professional manner. This role requires strong communication skills, patience, and the ability to troubleshoot customer issues efficiently.
Responsibilities:
- Answer incoming calls from customers and address their inquiries and concerns.
- Provide information about products and services.
- Resolve customer complaints and issues by providing appropriate solutions.
- Record and document customer interactions in the company's CRM system.
- Conduct outbound calls to follow up on customer service inquiries or sales leads.
- Collaborate with team members and escalate complex issues to supervisors when necessary.
- Maintain a positive and empathetic attitude while interacting with customers.
Requirements
- High school diploma or equivalent.
- Previous experience in customer service or call center environments is preferred but not required.
- Strong verbal communication and listening skills.
- Ability to work under pressure and handle high call volumes.
- Basic computer skills and familiarity with CRM software.
- Problem-solving skills and the ability to think critically.
- Bilingual abilities (a plus but not required).
Salary
$800 - $1250 / week
Job Type
Full-time
Benefits:
- Competitive weekly salary.
- Health, dental, and vision insurance.
- Paid time off, including holidays.
- Retirement savings plan with a company match.
- Opportunities for career development and growth.
Powered by JazzHR