Location: Houston,TX, USA
This position will be staring at the beginning of December!!
Job Description:
+ In this position, Service Center Representatives will be receiving inbound calls from various medical professionals, including but not limited to:
+ Medical Professionals (such as Doctors or Physicians)
+ Health Organization Staff (such as Administrators or other staff)
+ Health IT Staff or Third-Party Vendors
+ In general, the questions our Representatives receive can be as simple as asking for help to reset a password, to requesting guidance walking through program details, requirements, and how to successfully report their Medicare Quality Reporting data via the appropriate CMS program's portal.
+ Entry-level representatives will be trained to support customers via Phone and Email/Web Portal.
+ Volume and call times vary between lines of business, with calls ranging anywhere from 13-15 minutes, to 30-45 minutes. Call times are ultimately dependent on the subject at hand and the time it takes to answer a customer's questions.
Skills:
customer service, call center, multi tasking, problem solving, computer skills, Insurance, Inbound call, Customer support, Data entry, Customer service call center, Medical, Medicare, Customer Service Skills, Call Center Support, Help Desk Support, Health Care
Additional Skills & Qualifications:
+ Ability to work from home. The laptop must be hard-wired to a connection (modem)
+ 1-3 years of call center experience
+ Ability to type 45 WPM or faster
+ Open to recent graduates who are looking for a career and are professional.
+ High school diploma is required.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
? Medical, dental & vision
? Critical Illness, Accident, and Hospital
? 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
? Life Insurance (Voluntary Life & AD&D for the employee and dependents)
? Short and long-term disability
? Health Spending Account (HSA)
? Transportation benefits
? Employee Assistance Program
? Time Off/Leave (PTO, Vacation or Sick Leave)
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.