Location: all cities,IL, USA
Description:
Job Description:
As a call center representative you will be responsible for responding to telephone inquiries from clients regarding our client's financial products and services, identifying immediate client needs to further deepen the relationship. The role demonstratessolid written, verbal and interpersonal skills to meet client satisfaction and productivity targets by understanding client needs, offering a resolution of issues and actively promoting our client's full range of products and services based on their financial needs and goals.
What you'll be doing
+ Answering calls: Handling both inbound and outbound calls
+ Providing information: Answering questions about products, services, and policies
+ Resolving issues: De-escalating situations with dissatisfied customers, troubleshooting, and guiding callers through the company's website or products
+ Processing requests: Taking orders, processing returns, and reviewing customer accounts
+ Maintaining customer satisfaction: Ensuring customers are heard and understood, and finding appropriate solutions to their issues.
Skills:
Call center, Customer support, Customer service, Microsoft office, Customer service oriented
Top Skills Details:
+ 2+ years of Customer Service (financial services related)
+ Microsoft Office Experience
Additional Skills & Qualifications:
- financial services experience
- bachelors degree is a plus
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
+ Medical, dental & vision
+ Critical Illness, Accident, and Hospital
+ 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
+ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
+ Short and long-term disability
+ Health Spending Account (HSA)
+ Transportation benefits
+ Employee Assistance Program
+ Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.