Call Center RepresentativeDepartment: Fresh Form Draft Employment Type: Full Time Location: Saint Louis, MO Compensation: $38,500 - $49,500 / year Description Welcome to Fresh Form Draft - where imagination meets innovation in the world of architecture. Our firm is a dynamic and creative force that is dedicated to transforming spaces into living works of art. With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality. Job Title: Call Center Representative Location: Saint Louis, MO Job Summary: We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. As a Call Center Representative, you will be the first point of contact for our valued customers, providing them with exceptional service and support. This role is critical in ensuring that our customers receive timely and effective answers to their inquiries, resolving issues efficiently, and maximizing their satisfaction. Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a timely manner.
- Assist customers with product information, order status, and troubleshooting issues.
- Document customer interactions and maintain accurate records in our database.
- Identify and escalate complex inquiries to appropriate departments when necessary.
- Provide feedback to management on recurring issues to enhance customer experience.
- Follow up with customers to ensure their issues have been resolved.
- Meet or exceed individual and team performance metrics.
Skills, Knowledge and Expertise
- High school diploma or equivalent; further education is a plus.
- Proven experience in a call center or customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a customer-focused attitude.
- Ability to handle high call volumes while maintaining composure and professionalism.
- Familiarity with customer relationship management (CRM) systems and call center software.
- Flexible schedule availability, including nights and weekends if necessary.
Benefits
- Competitive weekly salary, based on experience and qualifications.
- Comprehensive health benefits, including medical, dental, and vision coverage.
- Retirement savings plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Career development opportunities and training programs.
- Employee wellness programs and team-building activities.