The Remote Call Center Rep/Sales Service Representative is responsible for creating an outstanding experience at every interaction for both new and existing customers. The CCR maintains superior product knowledge and a passion for customer satisfaction and provides solutions to customer needs in fast paced and energetic environment. This position will be remote-based.
Sonrava Health offers a competitive benefit package designed to enhance the lives of our employees. Employees are eligible for benefits based on their full-time status.
- Paid Time Off (PTO)
- Medical and dental insurance
- Vision coverage
- 401K plan
- Highly competitive salaries
- KPI based incentive programs.
- Outstanding professional training
- Exceptional growth and career advancement opportunities
The primary role of the CCR is:
- Effectively communicate with customers who need to complete dental treatment or have questions regarding dental needs into scheduling appointments
- Handle high volume of calls regarding Denti-Cal
- Effectively navigate systems to lookup existing customer information in our databases
- Aggressive outbound calls efforts and follow ups on any missed and cancelled appointments
- Foster a strong, professional and positive communication with all peers and customers
- Outbound SSR candidates should surpass quality assurance, productivity and dependability expectations
- Follow best practices and adherence to pre-approved procedures in escalating patient concerns
- Educate new and existing customers of any available plans, products and services
- Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan
- Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions
- Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions
- Willing to have fun and engage in a high energy and collaborative work environment, accessible and knowledgeable Leadership Team
- Ability to remain focused and productive each day though tasks may be repetitive
Fluent in speaking Spanish and English (preferred)
Minimum 2+ years experience in a fast paced call center environment and customer service environment
Self starter, entrepreneurial spirit, attention to detail, well organized and strong problem-solving abilities
Ability to use critical thinking skills to challenge customers current viewpoints
Ability to portray a positive upbeat, service-oriented attitude for an entire shift
Excellent communication & listening skills acute attention to detail while consistently meeting/exceeding production goals
Excellent verbal communication, interpersonal, and organizational skills
Strong ability to listen to patient needs and matching needs w/ WDS services
Flexible schedule is a must; Available to work 40 hours per week anytime within the operating hours of 8am - 8pm and rotating Saturdays.