Call Center Representative
: Job Details :

Position: Call Center Representative

Location: Hudson, NH OR Concord, NH

Work Arrangement: Hybrid (3 days onsite/2 days remote after training completion)

Schedule: Monday-Friday, 9:00 AM - 6:00 PM

Duration: Temporary through March-April timeframe within possible option to become permanent

Pay: $18.00 - $20.00, depending on experience

Ultimate Staffing is seeking an experienced Call Center Representative to handle high-volume inbound calls to provide exceptional support to a company experiencing growth during their peak period. The Call Center Representative role is essential to the organization's success, serving as the front-line ambassador for customer satisfaction and business growth. This position directly impacts revenue through high-quality customer interactions, efficient problem resolution, and order processing. Representatives manage 100+ daily inbound calls, turning customer challenges into opportunities while maintaining strong relationships across sales, logistics, and operations teams.

Key Responsibilities

• Handle 100+ inbound calls daily with professionalism and efficiency
• Address and resolve customer inquiries and concerns
• Process customer orders accurately and promptly
• Complete necessary forms and applications for customer request fulfillment
• Assist with delivery-related issues and status updates
• Coordinate with sales teams regarding incoming customer requests
• Maintain detailed records of all customer interactions

Required Qualifications

• Previous call center or customer service experience required
• Strong verbal and written communication skills
• Proficiency in data entry and basic computer applications
• Ability to multitask in a fast-paced environment
• Professional phone etiquette
• Reliable internet connection for remote workdays
• Ability to pass background check and drug screening

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.