Excellent, long time non-profit client is looking to hire a Customer Service Associate in their Member Services Department. The position is slated for six months, but there is a chance of extension and/or full-time hire. Position is onsite every day.
Free covered parking and Metro accessible
Anticipated start date is Jan 13, 2025.
Number of hours per week and preferred schedule:
37.5 hours per week Monday – Friday 8:30 am to 5:00 pm
Purpose and Justification:
This temp position will support the Customer Service team with the increased CSC volume during peak season January – June that includes winter symposia, Annual Meeting Abstract deadline and general Annual Meeting volume.
Responsibilities:
Support phone calls within SLAs and follow-up requestsSupport email within SLAs and follow-up requestsAdministrative tasks as necessaryProfile updates May need to work extended hours the week of Abstract deadline February 14 – 18Must be available to work extended hours the week of Annual Meeting May 28 – June 5Must be available to work over the weekend of Annual Meeting June 2-3
Required Qualifications:
Excellent ability to resolve customer inquiries through phone, email and ChatStrong written and verbal communication skills, attention to detail and ability to practice active listening, critical thinking, problem solving and best judgment skills.Minimum of 1-3 years of professional customer service experience, preferably in an association, non-profit sector or business office environment. A proven track record of providing excellent customer service and a strong focus on quality assurance. Ability to successfully adapt to a fast-paced and professional environment Proficiency with Microsoft applications (Word, Excel, PowerPoint) and database experience This is NOT a work from home position. There may be an opportunity to do so after training is has been SUCCESSFULLY completed
Desirable but not required:
Experience with CRM
Nonprofit