Call Center Representative
: Job Details :

Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-of. Job Duties: Collect delinquent accounts promptly and professionally, following standardized procedures Meet performance expectations for collection efforts, including call quotas, contact percentage, and promises kept Negotiate payment arrangements with clients, assessing their ability and willingness to pay Document all collection efforts accurately and professionally in the collection system Communicate regularly with collections supervisor, and ensure thorough work on delinquent accounts according to standardized procedures Ideal Candidate: 3 years of Customer Service experience - REQUIRED Call Center experience - highly preferred Bilingual - highly preferred Good communication, decision-making, and time management skills are essential Proficiency in Micr...Call Center, Representative, Collections Supervisor, Retail, Staffing