Call Center Representative
: Job Details :

As the initial point of contact for the Bank, the Call Center Representative is responsible for assessing the customer's needs, answering general account related inquiries, and gathering relevant information to resolve the customer's issue. Essential Duties and Responsibilities 1. Promptly and professionally answers incoming customer calls, verifies the caller's identity, determines the caller's needs, answers general inquiries, gathers appropriate information for resolution of the issue, and provides assistance to the customer as needed. This duty is performed about 70% of the time .. Accurately documents the call, and if applicable, generates appropriate workflow when the issue is not immediately resolved. This duty is performed about 10% of the time .. Maintains a strong working knowledge of all applicable operating systems and product lines. This duty is performed about 10% of the time .. Is mindful of fraudulent/illicit activities, escalating the call when suspicious activity is i...Call Center, Representative, Retail, Banking