Duration: 3+ Months Contract with possible extension or conversion to Permanent
Bilingual: English & Spanish
Shift: M-F (9 hours/ day)- 7.00 AM to 7.00 PM/CST
Job Description:
Responsibilities:
- Follow guidelines dictated in quality program for each call.
- Ensure security procedure are met in every interaction
- Utilize DE & all applicable systems to procure needed program details to answer the caller's questions in accordance with program guidelines.
- Ensure correct information is communicated in each interaction.
- Maintain call talk times while applying all file facts
- Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
- Ability to demonstrate good keyboard skills.
- Ability to maintain confidentiality.
- Ability to work independently, under pressure and within, restricted timeframes.
- Ability to adapt and thrive in a changing environment.
Experience:
- Bilingual- English & Spanish
- 2+ year of call center experience
- Demonstrate customer service skills is required
- Able to function between two departments incoming calls
- Answer incoming phone lines
Skills:
- Customer Support, Call Center, Spanish
Education:
- High School or Equivalent experience