About the job Call Center Representative - REMOTE Top Gun Staffing Group LLC has partnered with a full-service Third-Party Administrator in the Greater Boston area to help them identify a dedicated and enthusiastic Call Center Representative to join their team on a contract-to-hire basis! This position is 100% remote! In this role, you will serve as the first point of contact for employees seeking assistance with their benefits. You will provide exceptional customer service, answer benefit-related inquiries, and resolve any issues to ensure our employees fully understand and maximize their benefits.Key Responsibilities:
- Answer incoming calls and respond to benefit-related inquiries from employees and providers.
- Provide detailed information on health, dental, vision, retirement, and other benefit plans.
- Assist employees with enrollment, claims, and benefits-related issues.
- Conduct thorough research to resolve complex benefit questions and issues.
- Educate employees on benefit options and processes.
- Document all interactions and maintain accurate records in the system.
- Collaborate with other departments to address and resolve employee concerns.
- Stay up to date with changes in benefit plans, policies, and procedures.
- Participate in training sessions to enhance product knowledge and customer service skills.
Qualifications:
- High school diploma or equivalent; associate degree or higher preferred.
- Previous customer service experience, preferably in a call center or benefits-related role.
- Strong communication skills, both verbal and written.
- Ability to handle confidential information with discretion.
- Excellent problem-solving and analytical skills.
- Proficient in using computer systems and navigating multiple software applications.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
Hours:
- The Call Center is open Monday - Friday, 8:00AM - 6:00PM ET. You will be assigned one of the following 37.5-hour shifts upon commencing employment based on needs of the business: 8:00AM - 4:00PM | 8:30AM - 4:30PM | 9:00AM - 5:00PM | 9:30AM - 5:30PM | 10:00AM - 6:00PM
Pay: $22.50/hour + generous benefits package upon conversion. **Please note, insurance coverage is available during the contract period.**