CALL CENTER REPRESENTATIVE (TELECOM)
: Job Details :


CALL CENTER REPRESENTATIVE (TELECOM)

SSM Health

Location: all cities,MO, USA

Date: 2024-11-05T08:28:07Z

Job Description:

**It's more than a career, it's a calling.**

MO-SSM Health DePaul Hospital - St. Louis

**Worker Type:**

Regular

**Job Summary:**

Answers incoming calls and performs triage of inquiries.

**Job Responsibilities and Requirements:**

PRIMARY RESPONSIBILITIES

+ Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.

+ Collects relevant caller data to assist with measurement, tracking and reporting activities.

+ Track inquires, questions and answers and provide resolution.

+ May perform clerical or administrative duties.

+ Performs other duties as assigned.

EDUCATION

+ High School diploma/GED or 10 years of work experience

EXPERIENCE

+ No experience required

PHYSICAL REQUIREMENTS

+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

+ Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

+ Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

+ Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

+ Frequent keyboard use/data entry.

+ Occasional bending, stooping, kneeling, squatting, twisting and gripping.

+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

+ Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

+ None

**Work Shift:**

Day Shift (United States of America)

**Job Type:**

Employee

**Department:**

865####### Operators - DePaul

**Scheduled Weekly Hours:**

36

_SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (

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