Call Center Representatives
: Job Details :

You want it? We got it!!Who is Focus?Focus Services is a call center located in the heart of your home town. We utilize the latest technology and have a diverse and rewarding atmosphere. Focus employees receive daily recognition and are rewarded with sales bonuses, raffle prizes, cookouts, company parties, and other social/family events.Why Focus?Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.Join our Team!Focus Services is seeking motivated, dependable individuals to join our team. Our employees enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package. Our employees are the most important part of our Focus Family and we are we are deeply invested in creating a culture of growth and progress for them.Earning PotentialBonus potentialAdded incentives for performance, hours, etc.Clearview point purchasing systemResponsibilitiesField inbound calls in a professional mannerFocus on Customer RetentionRespond to and resolve customer questionsResearch possible solutions to customer issuesSell / Up sell products on customer's accountDeescalate upset customersAre you a good fit?Proficient PC and keyboarding skills with ability to multi-task through different applications/screensThe ability to type 25 wpmGood numerical and analytical skillsSkill to communicate effectively with customersAbility to handle a high stress environmentWillingness to work in a fast pace work environmentAbility to be proactiveInsurance Benefits & Time OffHealth InsuranceDental InsuranceVision InsuranceLife InsurancePaid Time OffPaid HolidaysReduced or Flexible HoursFamily Medical LeaveFinancial BenefitsExcellent base wageDaily / Weekly / Monthly Contests and PrizesScholarship OpportunitiesPerformance BonusPerks & DiscountsEmployee DiscountsCompany Social EventsOn the Job & Continuation TrainingProfessional Development/Advancement OpportunitiesVolunteer Assistance ProgramReferral ProgramsEmployee lunches and snacksCharity eventsCasual dress codeTiered promotional opportunities based on performanceIndividual and Team recognitionCheck us out at www.focusservices.com to apply and learn more about our company history, culture, and values!