The Call Center Representative is the first point of contact for customers, providing outstanding service through phone, email, and chat channels. This role involves handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Responsibilities
- Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
- Perform research using available resources as needed to provide required information to callers.
- Identify and escalate more complex issues to the research team
- Complete necessary administrative work as needed and complete call logs accurately
- Other projects as assigned by supervisor.
Qualifications
- High School Diploma or equivalent required.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Ability to work in a fast-paced environment and handle high call volumes.
- Proficient in using computers and familiar with Microsoft Office Suite.
- Ability to remain calm and professional under pressure
Skills
- Call Center Support
- Customer Service
- Telephone Etiquette
- Communication
- Verbal Communication
- Problem Solving