Call Center Sales Retention Rep - $18 per Hour Plus Commission andamp; Incentives
: Job Details :

The Residential Retention Representative maximizes opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone. Execute retention strategy that strikes balance between saving customers and retaining revenue. MAJOR DUTIES AND RESPONSIBILITIES - Actively and consistently support all efforts to simplify and enhance the customer experience. Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions. Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques. Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc. Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints. Ability to learn a...Retention, Sales, Call Center, Commission, Customer Experience, Communications, Technology