Call center service representative
: Job Details :

Randstad is seeking candidates that are looking for a rewarding role in customer service! Join our dynamic call center team, helping patients schedule appointments and provide excellent care support. Enjoy a fully remote role, competitive pay, and a supportive environment where your skills will make a real difference! salary: $20 - $21 per hour shift: First work hours: 8 AM - 5 PM education: High School Responsibilities As a Call Center Representative, you will handle appointing, messaging, and general services. Your responsibilities include reviewing medical charts, scheduling, rescheduling, and canceling appointments based on scripts and guidelines. You will place calls for appointment reminders and collect care-specific information. Messaging duties involve routing incoming calls and forwarding complex inquiries to appropriate personnel, as well as managing electronic in-basket systems. In General Services, you will assist patients with facility information, handle departmental mail, and perform other related tasks. In Registration, you'll verify insurance eligibility, update demographic data, explain co-pays, and create Guarantor accounts. You may also refer patients to financial counselors and collect past-due balances. For Practice Organization, you will coordinate the referral process, track specialty care referrals, request test results, and manage schedules. Additionally, you will collect and organize data, generate reports, and update departmental policies and forms as required. Skills

Telephone Etiquette

Call Center Support

Typing Skills

Active Listening

Patient Support

Customer Service

Basic Computer Skills

Call Center

Basic Software Skills

Qualifications

Years of experience: 1 year

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.