Location: all cities,NV, USA
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:
* Believe and demonstrate through their work the GSR Vision and Mission Statement.
* Maintain the room reservation system (LMS) as well as out-sourced booking entities, including brand sites and 3rd party to ensure inventory and restrictions comply with Revenue Management decisions.
* Individual must be able to monitor and adjust inventory for various business segments and quickly convey changes to the Director so that revenue streams can be adjusted accordingly.
* The Reservations Manager also establishes quality controls to ensure staff is providing the best possible customer service in all aspects of the department's contact with internal and external clients.
* The Reservations Manager communicates directly with the other departments and the direct report to ensure the above.
* The Reservations Manager is responsible for the overall management/supervision of the office. This individual must work in unison with the Box Office Manager to ensure staffing meets the needs of both areas of operation and that pertinent information is relayed effectively to the staff.
* The Reservations Manager must be familiar with box office system so that, in the absence of the Box Office Manager, questions from the staff, entertainment and promoters can be handled without delay.
* To keep apprised of the local market and document for the Director to ensure competitiveness.
* To monitor inventory in all business segments in anticipation of cut-offs, block reductions and/or over block situations as well as the potential impact of special events, shows and concerts.
* Ensure maintenance of history records that are used in the evaluation of future events/groups and rate/sales determination.
* To monitor the system to ensure staff is able to see and offer the various rates, concerts, conventions and packages consistently and with the proper level of customer service.
* To oversee the progress in accomplishments and goal setting of the management team to encourage development and future advancement.
* To include and train the management team members in the preparation of the office budget and financial goals
* To provide the tools/equipment necessary to allow the management/supervisor teams too effectively train the trainer.
* Provide feedback to staff to strengthen teamwork and help meet developmental needs of the individuals and the team.
* Ensure essential job functions of management team and staff are being monitored, evaluated and completed on a consistent basis.
* To prepare the daily arrival/departure forecast for the evaluation of future events, new group/leisure bookings and in anticipation of possible staffing adjustments.
* To evaluate promotions and packages and determine compliance with the Gaming Control Board and county/city tax requirements.
* Prepare departmental budgets and evaluate/analyze monthly P&L statements for areas of correction and for future adjustments.
* To oversee the input of all bookings and inventory from Sales, Leisure Sales, Casino, and Entertainment and other departments as necessary
* To ensure the proper reporting of office productivity
* The monitoring of management team and staff for proper conduct and consistency of a high level of customer service as well as the paperwork documentation that may arise as a result.
* Reconciliation of payroll numbers
* Interviewing, hiring and termination of employees as circumstances require.
* Attend and participate in meetings as deemed necessary by the direct report as well as those that disseminate hotel/operational information that would affect the property/department. Evaluating the information received in any meetings, discussions and/or correspondence in the effort to get the pertinent information to the staff.
KNOWLEDGE/SKILLS/ABILITIES
* Minimum three years progressive hotel management / reservations experience.
* Strong sales skills and sales training skills.
* Casino experience preferred.
* Dedicated to meeting and/or exceeding the expectations and requirements of internal and external clients.
* Trusted and is seen as a truthful individual who is highly respectful of others.
* Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
* Cooperate with others in the accomplishment of joint tasks and common objectives.
* Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.
* Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.