Location: Hollywood,FL, USA
We have partnered with one of our top clients in the higher education space on their need for a Quality Assurance Auditor for their Contact Center operations. If you're someone that believes in the positive impact of continuing education and helping others plan to reach their educational and career goals, this might be the career for you!
Our Quality Assurance Auditors role is to assess the effectiveness, customer service, accuracy, and compliance of colleagues' calls with prospective students. QA Auditors Conduct thorough observation of assigned colleagues/accounts and file reviews. Evaluations will be based on colleagues' communication with prospective students through formal observations.
Schedule: Our team operates on a Monday - Friday 8am-5pm EST schedule
Pay: The starting pay range will be between $19-21/hr and we promote career progression opportunities.
Must be comfortable with a hybrid work environment.
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Employee Benefits: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, career advancement opportunities, and so much more!
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