Location: Duluth,MN, USA
JOB SUMMARY The Call Center Specialist provides building, maintaining, scheduling, detail training and work coordination for staff; assures that Call Center software is accurate and maintained in a current status: On-call, Directories and Accounts are built, maintained and current in the Call Center Software. Provides patient scheduling services and answering service utilizing the Call Center Software systems. Maintains and documents current knowledge of system and volume trends. Provides pre-authorization task support to the Centralized Scheduling Representatives. MINIMUM QUALIFICATIONS Education: High school diploma or equivalent. Experience:#Three (3) years Telecom Operator or customer service experience. Licensure/Certification/Registration: N/A PREFERRED QUALIFICATIONS Education: N/A Experience: Related experience working with Answering Systems Administration, admitting or scheduling and coursework in Medical Terminology and Meditech experience preferred. Licensure/Certification/Registration: N/A KNOWLEDGE, SKILLS AND ABILITIES Familiar with ICD-9 and CPT Codes. Excellent communication and interpersonal skills; ability to organize work and meet deadlines. Experience with computerized applications in patient registration and patient scheduling. READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals. WRITING - Intermediate: Ability to write routine reports, correspondence, or procedures. SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization. MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10#s and 100#s. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS AND ENVIRONMENT PHYSICAL DEMANDS Stand - Occasionally Under 1/3 (1-2.5 hours) Walk - Occasionally Under 1/3 (1-2.5 hours) Sit - Continuously Over 2/3 (5.5 # 8 hours) Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 # 8 hours) Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours) Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours) Talk or hear - Continuously Over 2/3 (5.5 # 8 hours) # LIFTING REQUIREMENTS Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 # 5.5 hours) Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours) # WORK ENVIRONMENT Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)
* JOB SUMMARY
* The Call Center Specialist provides building, maintaining, scheduling, detail training and work coordination for staff; assures that Call Center software is accurate and maintained in a current status: On-call, Directories and Accounts are built, maintained and current in the Call Center Software. Provides patient scheduling services and answering service utilizing the Call Center Software systems. Maintains and documents current knowledge of system and volume trends. Provides pre-authorization task support to the Centralized Scheduling Representatives.
* MINIMUM QUALIFICATIONS
* Education: High school diploma or equivalent.
Experience: Three (3) years Telecom Operator or customer service experience.
Licensure/Certification/Registration: N/A
* PREFERRED QUALIFICATIONS
* Education: N/A
Experience: Related experience working with Answering Systems Administration, admitting or scheduling and coursework in Medical Terminology and Meditech experience preferred.
Licensure/Certification/Registration: N/A
* KNOWLEDGE, SKILLS AND ABILITIES
* Familiar with ICD-9 and CPT Codes. Excellent communication and interpersonal skills; ability to organize work and meet deadlines. Experience with computerized applications in patient registration and patient scheduling.
* READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
* WRITING - Intermediate: Ability to write routine reports, correspondence, or procedures.
* SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
* MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
* REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
* PHYSICAL DEMANDS AND ENVIRONMENT
* PHYSICAL DEMANDS
* Stand - Occasionally Under 1/3 (1-2.5 hours)
* Walk - Occasionally Under 1/3 (1-2.5 hours)
* Sit - Continuously Over 2/3 (5.5 - 8 hours)
* Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 - 8 hours)
* Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
* Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
* Talk or hear - Continuously Over 2/3 (5.5 - 8 hours)
* LIFTING REQUIREMENTS
* Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 - 5.5 hours)
* Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
* WORK ENVIRONMENT
* Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)