Call Center Specialist
: Job Details :

The Call Center Specialist handles inbound and outbound calls (from a specific region) for the North Carolina Baptist Aging Ministry. The Call Center Specialist is the point of contact for aging adults, church volunteers, and community partners. Call Center Specialists treat each caller with courtesy and professionalism and assists clients with prioritizing their needs, connecting them with resources, and/or finding volunteers (from the NCBAM database) to meet their need. Employee must be available to work up to 27 hours per week between 9:00 am and 5:00 pm, Monday through Friday as scheduled by the Call Center Director. QUALIFICATIONS: - Associate Degree required - Excellent verbal, listening and written communication skills, with the ability to positively represent the agency to internal and external contacts - Must be proficient in Microsoft Office - Must be able to prioritize and complete multiple tasks in a timely manner - Has experience operating standard office equipment - Must ...Call Center, Call Center Specialist, Specialist, Microsoft, Technology, Information