Location: Tulsa,OK, USA
$55,000/year Salary! Bachelor's Degree in Social Services Required.
33 Paid days off 1st year!
Full Benefit Package!
Call Center Specialist takes all calls for individuals seeking services at Family and Children's Services. Impeccable customer service is an expectation of this position.
Position talks with individuals in crisis, individuals who are actively psychotic, relating significant and often disturbing traumatic events for themselves and their children, individuals who are angry and must get enough information to set appointment or refer to walk in services in the correct department.
Requirements:
* Requires a Bachelors degree in the Social Sciences.
* One year full-time paid employment in a social service agency preferred.
* Must be able to demonstrate strengths in customer service and ability to accurately enter data into the computer in a timely manner.
* Dependability and ability to maintain a schedule required.
* Prefer: proven experience in accurately translating verbal information into written format and experience with electronic health records.
* Must be able to multi task in a group environment while maintaining best customer service.
* Must be able to retain knowledge of agency programs and their requirements in order to place callers with the correct program.
* Must also be able to retain knowledge of outside services to refer callers who do not meet criteria for services at FCS.
* Specialist must get along well with a team and take on the spot supervision.
Drug-Free Workplace Policy
This job is classified as a safety-sensitive position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the safety-sensitive classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.