Location: Boston,MA, USA
In this role you will be the first point of contact for our customers, assisting them with their inquiries, providing product information, and resolving issues. Exceptional communication skills and passion for helping others will greatly contribute to our goal of ensuring customer satisfaction and loyalty.
What you'll be doing:
- Answer incoming calls from customers promptly and professionally.
- Identify customer needs and provide accurate information regarding our products/services.
- Troubleshoot customer issues, offer solutions, and ensure a positive experience.
- Maintain a high level of knowledge about our products, services, and company policies.
- Document customer interactions and feedback in our CRM system.
- Collaborate with team members and various departments to address customer concerns effectively.
- Strive to meet or exceed individual and team performance targets.
What you need to flourish:
- Excellent verbal communication skills with a friendly, positive demeanor.
- Strong problem-solving skills and the ability to think on your feet.
- Proficient in using computer systems and CRM software.
- Ability to handle high call volumes while maintaining attention to detail.
- Flexibility to work various shifts, including evenings and weekends as required.
Compensation
$37 Per Hour
Who we are:
We are the leading experience measurement, data analytics, and insights provider for complex industriesa status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.
Pay Transparency Non-Discrimination Notice Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.