Call Center Technician We are seeking a highly motivated and skilled Call Center Technician to join our team. The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs.
Call Support Technician Position Description: - Answer live Technical Support telephone calls in an accurate and professional manner
- Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
- Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
- Enter all calls and transactions into a tracking database
Customer Service Representative Position Description: - Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television
- Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
- Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
- Enter all calls and transactions into a tracking database
Skill Requirements: - Experience in basic home networking including Wi-Fi
- Experience in TCP/IP and Internet applications
- Experience with Windows and Macintosh operating systems
- Ability to quickly analyze and pinpoint problems
- Exceptional writing skills and verbal communication skills
- Possess a positive, caring and helpful attitude
- Possess excellent telephone skills
- Have strong team orientation
- Ability to work flexible hours and weekends
Position Specifics: Salary: Supplemental Pay - Hourly rate with monthly performance incentive bonus
- Quarterly internet reimbursement
If you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.
Compensation details: 14.5-16
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