Location: Cumberland,OH, USA
Overview
Are you passionate about the outdoors and dedicated to creating unforgettable experiences for guests? The Hellbender RV Campground is seeking a dynamic Campground Coordinator to manage daily operations and ensure a safe, fun, and family-friendly environment. In this role, you'll oversee all campground functions, drive service offerings, and lead a team committed to excellence. If you have a strong background in customer service management and are ready to make a positive impact, we want to hear from you!
The Campground Coordinator oversees daily operations of the Hellbender RV campground, including maintenance of grounds, wash areas, camp store, parking lot/booth, and sports courts.
Responsibilities
Operations Management:
* Oversee all campground functions, including the camp store, wash areas, sport courts, and parking.
* Manage inventory levels for the camp store and amenities, ensuring efficient stock rotation and timely replenishment to meet guest needs.
* Ensure a safe, clean, and family-friendly environment with fully operational amenities.
* Manage repairs, maintenance, and capital improvement projects, quickly resolving facility issues.
* Maintain appropriate staffing levels, including recruiting, hiring, onboarding, and training team members.
Guest Experience and Service:
* Maximize camper registration, store sales, and ancillary revenue through promotion and service offerings.
* Champion the Make it G.R.E.A.T. program, ensuring all staff deliver exceptional guest service.
* Monitor and implement safety plans and emergency response protocols.
* Oversee guest service and inventory management systems, training team members as needed.
Reporting and Collaboration:
* Review daily, weekly, and monthly reports to track performance and expenses.
* Communicate regularly with the Director of Operations and maintain cooperative relationships with all associates.
* Develop and manage training programs and staff incentive plans, ensuring clear communication with Human Resources.
* Support long-term planning for Guest Services policies and practices, while implementing sustainable practices.
Qualifications
Education and Experience:
* High school diploma or equivalent required.
* 3-5 years of experience in a related customer service management role required.
* Outdoor/camping experience preferred.
Skills and Abilities:
* Excellent customer service skills with the ability to positively relate to and resolve guest-related issues.
* Strong verbal and written communication skills.
* Proven administrative and organizational skills.
* Independent decision-making and problem-solving abilities within job parameters.
* Ability to plan and organize work efficiently without direct supervision.
* Ability to develop and maintain cooperative relationships with team members.
Certifications and Other Requirements:
* CPR/first aid training within 6 months of hire, with successful completion of annual training thereafter.
* Ability to work a flexible schedule from mid-April to early November, including evenings, weekends, and holidays.
* Ability to cover overnight shifts during staffing emergencies.
* Valid motor vehicle operator's license and good driving record required.
* Ability to pass a pre-employment drug screening and an annual criminal history background check.
* Adherence to standard operating procedures, including safety protocols.