Campus Support Technician III
: Job Details :

Campus Support Technician IIIIn order to be considered please provide a thorough and complete application.Clearly document your experience as it relates to the Essential Duties and Responsibilities section of the posting in the Employment  section of the application. We evaluate your experience based on this information.Clearly outline dates of employment and select whether it is part time or full time employment (full time is 40 or more hours per week).Posting DetailsPlease view posting details below. To apply to this posting, please click the link above.Position InformationJob Title: Campus Support Technician IIIPosting Number: F006299Position Status: Full TimeGrant Funded: NoCategory: Computer ServicesStarting Pay: $48,048Location: NorthwestDepartment: DT Campus Support ServicesJob SummaryReporting to the Coordinator or Manager of Campus Services, the Campus Support Technician responds to staff requests for technology equipment, support and supplies, performs minor repairs on equipment and assists with inventory. The position produces instructional and promotional videos at the campus level using digital media and functions as a liaison to faculty, staff, and students with technology needs. The position troubleshoots and repairs technology equipment, as well as installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical assistance/training to system users.Primary Duties and ResponsibilitiesCompletes scheduled technology setups; ensures equipment is in good operating condition, correct software, firmware, and updates are done to the integrated systems.Answers client's inquiries in person and via telephone concerning systems operation and responds to emergency calls for assistance.Assists with equipment troubleshooting, maintenance, and research; provides system testing and troubleshooting expertise on high  end A/V integrated control systems (i.e., Extron/Crestron).Diagnoses system hardware, software, and operator problems; instructs user in use of equipment, software, and manuals.Responds to faculty and administrative requests for technology support; provides AV orientation to faculty and clients using the technology so they can utilize it effectively.Assists with maintaining inventory of all campus technology equipment.Maintains the schedule of campus events related to technology and assists with the installation and preparation of technology for events.Assists with scheduling requests for equipment and software for classrooms.Assists in the production of digital media classroom instructional materials and marketing videos for the campus as well as maintenance of all associated documentation in the pre  production, production, and post  production stages of the video process (i.e., familiar with Adobe CS6/Premie, etc.).Assists the district Video Support team and the Video Conferencing team as needed.Required Minimum QualificationsAssociate's degree or 60 college hours.Four (4) years of experience in technical user support or media support.Preferred QualificationsBachelor's degree.At least one year of supervisory experience.At least one year's working experience in dealing with vendors, budget preparation and work schedules.Knowledge, Skills and AbilitiesKnowledge of Creston and Extron equipment.Knowledge of advanced computer graphics and computer networking.Skilled in using and supporting microcomputers.Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication.Skilled in using computerized platforms and applications, as well as enterprise systems, including word processing, spreadsheet, and presentation software.Ability to work effectively in a collaborative environment.Ability to think critically to effectively solve and communicate problems in a fast-paced environment.Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations while exhibiting strong attention to detail and organization.Ability to proactively and independently align objectives, determining if supporting tasks are being completed accurately, timely, and advancing goals.Physical Demands and Work EnvironmentPhysical Demands: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally exert up to thirty-five pounds of force occasionally, up to twenty pounds of force frequently, and/or up to twenty pounds of force constantly having to move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work Environment: The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.Special Instructions Summary: Posted 10/09/2024Posting Contact Summary: Should you have questions specific to this position please contact Carolyn Thompson at DocumentsRequired Documents:Resume / Curriculum VitaeUnofficial TranscriptsOptional Documents:Cover LetterCertification / LicenseMilitary/Foster Care Preference DocumentationPosting Specific QuestionsRequired fields are indicated with an asterisk (*).#J-18808-Ljbffr