Capgemini Invent, Director - Customer Analytics
: Job Details :

Can be based out of Chicago, Atlanta, New York City, San Francisco

At Capgemini Invent, we believe in helping clients get the future they want. As inventive transformation consultants, we blend our strategic, creative, and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our clients' challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

As a Director of Customer Analytics in the Data Driven Transformation Practice of Capgemini Invent, you will help clients across sectors and industries transform and improve their operations by leveraging data for transformative insights in customer, digital and marketing strategies. You will guide the development of innovative data-driven solutions and AI/ML use cases. You will provide supervision and hands-on delivery support — advising our clients and consultants on solution approach, design, implementation, and roll-out.

• Drive Customer Analytics deals, locating and cultivating opportunities for improvement and business growth within customer analytics domains.
• Provide strategic leadership to guide the company's direction, aligning business goals with market opportunities and ensuring long-term growth and success.
• Define and oversee data/AI analytics solution approaches and technical designs, providing guidance on development, testing, and deployment in areas such as customer insight generation, digital customer journey optimization, and marketing and campaign effectiveness.
• Strengthen the company's brand presence and thought leadership in the customer analytics space, positioning the company as a trusted leader in innovative solutions.
• Lead the development of assets and frameworks for selling and delivering Customer Insight solutions, streamlining service offerings and enhancing go-to-market strategies.
• Build client trust through close collaboration, driving projects and managing risks

YOUR PROFILE

The right candidate will possess 12+ years of experience working in a consulting/advisory environment where they focused on Customer Transformation using AI Analytics.

• Proven experience working in the consulting industry, driving customer analytics advisory and technical solutions.
  • Focus Areas: Customer Insights, Digital Customer Journey Optimization, and Marketing and Campaign Effectiveness
  • Industries: Consumer Products and Retail, MALS (Manufacturing, Automotive and Life Sciences), or Energy & Utilities.
• Experience with integrating customer data from multiple sources, such as CRM systems, marketing automation platforms, and third-party databases, to create a comprehensive customer view.
• Strong understanding of the value of data, with experience in processing behavioral and transactional data from various sources, applying predictive analytics, machine learning, and AI to improve customer insights, personalization, and retention strategies.
• Ability to identify opportunities for process and technology improvement, defining data-driven use cases and creating associated business cases
• Experience facilitating dynamic workshops with clients to identify pain-points, desires, current state, solution paths, solution designs, etc.

Education: Advanced Degree, M.S. or MBA with STEM background

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini Invent

We challenge the status quo to craft and build transformative human experiences that win hearts and move markets.

Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer centric transformation.

Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet.

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Schedule Full-time Primary Location US-IL-Chicago Other Locations US-TX-Houston, US-GA-Atlanta Organization INVENT PEOPLE #J-18808-Ljbffr