CAPS Customer Service Representative (Student Position)
: Job Details :

CAPS Customer Service Representative (Student Position)Job no: 496354 Work type: Student Employment - General Location: Big Rapids, MI 49307 Categories: Student Employment - GeneralPosition Title: CAPS Customer Service Representative (Student Position)Location: Big Rapids, MIDepartment: CAPSAdvertised Salary: $10.33- $12.00Summary of Position: In this position, you will be answering phone, emails and checking-in people as they come into the CAPS Office. Helping with advertising events for the office, and assisting with daily task.Position Type: General Student EmploymentPosition Requirements: - Compassion and interest in working with students, faculty, staff, and employers.- Some understanding of Ferris structures and resources- Excellent customer service skills- Some technology proficiency with Microsoft products and Canva - Must have a 2.5 GPA- Must be able to pass a background check for the universityEssential Duties/Responsibilities: - Greet and assist all customers via phone, virtual, email, or in-person at CAPS front desk. - Clean office areas and photobooth- Respond to CAPS department emails- Approve volunteer service hours- Post-volunteer service opportunities- Approve Handshake employers, jobs, and events- Participate in regular staff meetings- Advertise CAPS events- Assist CAPS Assistant with day-to-day tasks - handling mail, making purchases- Provide feedback and suggestions for innovative changes to ensure the CAPS office operates at a high level of customer service.- Plan, implement, and evaluate programming - To include but not limited to: room reservations, catering reservations, advertising, event set-up, staffing events, finding and leading volunteers, supply purchases, cash handling- Other duties as assigned.Number of Positions Available: 1 position will be work study, 2 are general studentsDocuments Needed to Apply: Resume/Class ScheduleSpecial Instructions to Applicants: This is for FALL 2024, starting August 18th, 2024.EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement. Advertised: 15 Jul 2024 Eastern Daylight Time Applications close: 01 Apr 2025 Eastern Daylight Time