Job Type Full-timeDescriptionThe Branch Manager is responsible for the overall supervision of the day-to-day operations of the Avis Rent A Car and Budget Rent A Car brands at the Austin Straubel Airport. This includes supervising and developing staff and managing fleet while directing all activities related to car rental to maximize revenue and growth, while also maintaining the highest level of customer satisfaction.Shift will be primarily evenings (2nd shift) and will vary between 12 p.m. - 11 p.m.Job Duties:
- Manage and monitor productivity of Green Bay Airport operational activities and personnel.
- Adherence to and support of Midwestern Wheel's Inc. Counter Sales Program. Ensure staff is properly trained, motivated, and coached relative to each product offered, sales and operation processes.
- Supervise, develop, motivate, and evaluate the performance of staff.
- Implement HR policies in the area of discipline, motivation and performance in a consistent and fair manner.
- Establish, communicate, monitor, and update objectives for staff consistent with company goals and objectives.
- Prepare staffing schedules based on business demands and transaction levels.
- Support of Midwestern Wheel's Quality Assurance program to ensure vehicle quality is at a consistently high level.
- Ensure customer complaints and feedback are handled and resolved in a timely, effective manner.
- Ongoing communication with leadership and staff to ensure service-related operations are running at optimal levels to meet rental needs / activity.
- Maintain adequate vehicle control in accordance with company guidelines.
- Build and maintain business relationships to facilitate profitability.
Benefits:
- Generous paid time Off (PTO)
- Paid holidays
- Access to medical, dental, vision, life, and disability insurance and other voluntary benefits for full-time employees
- 401(k) retirement plan with generous company match
- Employee discounts including discounted prices on car rentals and on the purchase of Avis/Budget vehicles
- Employee assistance program
About the Company:Midwestern Wheels, Inc. is a licensee of Avis Budget Group who is a leading provider of mobility options including Avis, Budget and Budget Truck brands. With more than 60 years of experience and locations throughout Wisconsin, we are dedicated to exceeding our customer's expectations and providing them with an exceptional experience. We have a loyal customer base because we truly care about our customers!Our culture is truly unique! Our employees are essential to our mission and are treated like part of the Midwestern Wheels family. You are part of a team where you will be treated with respect in a collaborative work environment, provided with training and professional development, and recognized and rewarded for a job well done.Requirements
- Associates degree or a minimum of 3 years of proven management experience where coaching and/or sales were key elements of your duties.
- Strong organizational and analytical skills to track all appropriate operational measures and analyze operational performance results.
- Capacity to learn extensive training material and apply daily on the job.
- Ability to work in a fast-paced ever-changing environment.
- Ability to demonstrate The Five Factors of Credibility: Competence, Character, Composure, Courage and Care for People.
- Strong communication skills. Ability to interact with both internal and external customers at all levels.
- Ability to manage and motivate staff in a team environment.
- Must have a valid state driver's license and good driving record.
- Must be physically able to assist our customers at our rental counter and service vehicles as needed, which will include standing for extended periods of time.