Location: San Antonio,TX, USA
Responsible for end-to-end ownership of consumer and commercial debit/credit cards servicing requests and non-fraud disputes across phone, mail, and electronic channels. Tasks include a range of monetary and non-monetary transactions as well as non-fraud dispute case management adhering to quality control and productivity standards. Expected to efficiently deliver a great member experience while adhering to regulations and SSFCU procedures. Collaborates with multiple departments to include Risk Management, Account Services and Asset Recovery. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.High school diploma or equivalent. Minimum of three (3) years with a financial institution experience related to ATM's, Debit Card, Credit Card and Chargeback processing. Detail oriented, flexible, and works well within a fast-paced team environment. Knowledge of personal computer programs to include Word, Excel, and Outlook. Great verbal and written communication, organization, customer service and interpersonal skills.Bachelor degree in Business Administration or equivalent education and/or experience. Experience with processor and account management platforms: MasterCard (Portfolio Viewer, Connect) as well as Fiserv (FDR, Quick Assist, Evolve, and TSSO). Knowledge of debit and credit card federal regulation, including Regulations E, Z, CC, J, AA, UCC article 4 and MasterCard chargeback guidelines. Exhibit leadership through making independent decisions in the best interest of the Credit Union and support for management decisions.Security Service Federal Credit Union is an industry leader who has built a reputation of innovation, strength, and stability. We pride ourselves on discovering and developing employees who have exceptional character and a genuine passion for helping others. In return, we deliver a comprehensive total rewards package that supports the financial, physical, and emotional wellbeing of our employees.All employees should demonstrate our SSFCU core values -- Caring, Innovative, Honest, Fair and Dedicated -- while providing enthusiastic, professional, and courteous service to SSFCU members and employees.SSFCU offers a comprehensive total rewards package. Benefit options include medical, dental and vision insurance; health savings and flexible spending accounts; company paid employee life insurance; supplemental life insurance plans; supplemental insurance plans for hospital and critical accident; short term disability; company paid long term disability; paid sick and safe leave, paid vacation, 401K match with immediate vesting, tuition reimbursement, employee tenure and award programs, access to an on-site fitness center or gym membership reimbursement program. Employees can participate in our award-winning Total Wellbeing program focusing on physical, financial and emotional wellbeing. We invest in our communities through our Volunteer Corps and in you, through ongoing growth and development opportunities.We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.