CARD SERVICES SPECIALIST I
: Job Details :

As a Card Services Specialist I, your day will be filled with opportunities to provide clerical processing and customer service support for cards.ResponsibilitiesDaily responsibilities include, but are not limited to, the following:Answer incoming phone calls from internal and external clientsMonitor email inboxes, respond to requests via Outlook and phoneSetup new accounts, perform maintenance, produce and mail plastics - utilizing software and equipment for instant issuance of cardsMaintain and monitor card stockProcess credit card paymentsBalance and reconcile General Ledger accountsAudit fraud disputes and track Bank lossesResearch and analyze card functionality for clients - address concerns and articulate issues/solutionsMaintain procedural updates related to Cards (as needed)Special projects as requiredJob RequirementsThe successful candidate will have the following qualifications:High School diploma or GED1 year of banking experience preferredAbility to communicate complicated ideas simply - in writing or verballyProficient problem-solving skillsMaintains appropriate risk exposure for BankWorking knowledge of Excel, Outlook, and WordSelf-motivated, dependable, detail-oriented, and eagerness to learnOperational knowledge of cards and software associated with production and maintenance of themBenefits401(k) with a company match of up to 6%ESOP employer matchMedical insuranceDental insuranceVision insuranceCancer / Disease insuranceAccident insuranceFlexible Spending AccountsHealth Savings AccountsBank paid Life / AD& D insuranceVoluntary Life / AD&D insuranceBank paid Short-Term and Long-Term Disability insuranceEmployee Stock Purchase PlanEmployee Assistance ProgramPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position requires sitting the majority of the time with limited walking and standing. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)