Are you ready to flex your attention to detail and customer service skills? At Security National Bank, if there is one belief we hold together as a team, it's that everything matters.From the words we say, to the way we dress, to the decisions we make and the actions we take - every single thing we do matters.Why?Because we recognize the inherent value of each individual, and the potential of what each person can become.We realize every one of life's interactions is an opportunity to help someone reach that potential.This is why we treat even the smallest details of life and banking with careful thought and attention.If you aspire to do the same, we'd like you to advance your career with us at SNB. The Card Services Specialist is responsible for the administration and maintenance of all debit and ATM card-related products.This role is essential to ensuring our customers enjoy uninterrupted access to their accounts and secure card transactions.You'll be a critical problem-solver, handling card inquiries, disputes, and fraud issues, while also ensuring compliance with regulations and internal policies.Whether it's handling customer calls or running reports to identify trends, you'll be a key player in keeping our card services running smoothly and efficiently. Details matters. Security National Bank is dedicated to providing exceptional banking services to our customers. We are seeking a detail-oriented Card Services Specialist to join our team and ensure the highest level of service for our cardholders. KEY RESPONSIBILITIES:
- Provide professional and courteous telephone support for all CardBase inquiries, travel restrictions, daily limits and transactions
- Balance daily ATM accounts, process error correction notices, and return items on ATM deposits
- Responsible for researching and processing ATM and Visa Debit card claims and disputes, ensuring all disputes are processed in compliance with Bank policies and procedures, as well as within rules and regulations
- Review and monitor debit card activity and reports for suspected fraudulent activity
- Assist with the development and implementation of new products and/or features related to the Bank's debit card portfolio
- Combine critical thinking skills, knowledge, and curiosity in technology to identify and stop current fraud trends within the Bank's card processing operations
EDUCATION AND EXPERIENCE:
- 4 year college degree or related work experience
- Prior experience in debit card programs preferred
- Knowledge of basic accounting principles
- Strong reconciliation skills
- Accuracy and meticulous attention to detail required
- Excellent oral, written, and interpersonal communication skills
- Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
- Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
- Team-oriented and the ability to work collaboratively across all levels of the organization
- Service-oriented, polite, and respectful
- Advanced problem-solving and analytical skills
- Ability to take direction and instruction and follow through independently until project completion
HOURS: Regular business hours, Monday through Friday. BENEFITS: We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection. ABOUT SECURITY NATIONAL BANK: Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection.These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis - and emerge as the region's most established and trustworthy locally owned bank.We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain.To this day, we believe that doing what's right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable. Security National Bank is an Equal Opportunity, Affirmative Action Employer.Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status. LEARN MORE: LOCATION: Sioux City, IA Main Bank Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)