WHO WE AREAt DaySpring, we are dedicated to helping people live their faith through our products and services. Our vision is to see every person experience and express the life-changing message of God's love. Join the DaySpring team and join a mission-driven community dedicated to improving people's lives worldwide.The (On-Call) Care Advocate is focused on excellence and creating a high-quality customer experience. We work closely with teams across the company to ensure that our customers and retailers are getting the service they need.WHAT YOUR ROLE ENTAILS AND HOW YOU'LL CONTRIBUTEIn this seasonal role, you will provide excellent service for DaySpring's customers and consumers. We are looking for someone who is proactive, trustworthy, empathetic, and patient, with the ability to work directly with our customers to resolve their needs. Hours per week will range between 35-40. The schedule is 8:30 a.m. - 5:00 p.m. (M-F). The assignment will begin in early September and end in December.
- Take incoming customer calls/emails and listen to their needs.
- Analyze customer needs and provide appropriate solutions.
- Resolve issues in a timely and professional manner.
- Maintain accurate records of customer interactions and offered solutions.
- Collaborate with other team members to ensure customer satisfaction.
BASIC QUALIFICATIONS The following is required to be considered for this role:
- High school diploma, GED, or equivalent.
PREFERRED QUALIFICATIONS Your resume/application will stand out if you have:
- Previous experience in a customer service or call center role is preferred..
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to handle difficult situations with patience and professionalism.
- Understanding of and appreciation for the DaySpring mission.
ADDITIONAL DETAILS
- A hybrid work schedule is available, allowing employees to split their time between the office and remote work. Onsite days are Monday, Wednesday and Thursday.
Now's your chance to embrace a future with DaySpring-just follow the instructions below to apply. You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF. In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by DaySpring is contingent upon the signing of the Employment Agreement, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks. DaySpring is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please. DAYSPRING - We want to see every person experience and express the life-changing message of God's love.DaySpring, a subsidiary of Hallmark Cards, is a leading marketer and distributor of Christian products and gifts. At DaySpring, we create innovative products and services that make a difference in people's lives. We create quality products with a relevant life-giving message of Christ's eternal truth. Ultimately, we want to see every person experience and express the life-changing message of God's love. We surround ourselves with the people and things that inspire us to do our best work each and every day, in a collaborative work environment that cultivates excellence in all we do.Our culture proactively looks for ways to encourage and support our employees' expressions of faith. We're seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives-like yours. Watch this short video learn more about: Our Culture Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)