Care Coordinator
: Job Details :

ESSENTIAL DUTIES & RESPONSIBILITIES* Providers excellent customer service to internal and external customers* Supports patient-driven requests via phone call, portal message, or provider/care team request via electronic health record (EHR), engaging patients as active participants in their care*Assists patients in scheduling and completing referrals as needed by coordinating between the patient, provider(s), and the referral source* Decrease barriers to care, increase motivation, and foster open communication* Contact referral sources when reports/results are outstanding, request results/reports not automatically received by PCC* Outreach patients after emergency room visits and/or inpatient admissions to ensure timely follow-up with primary care; obtain discharge records as needed* Assists with training and supporting staff to follow department workflows within specialty area (Health Risk Assessments [HRAs], Care Manager delegated patient cases, patient support of HEDIs/Quality measures, proper documentation within Athena & MHNConnect2.com, etc.)* Manage electronic health record team inboxes to ensure appropriate documents are send to primary care provider, team nurse, and other members of the care team.* Regularly attend and participate in monthly site team meetings* Contribute to patient education materials and strategies to support care coordination* Work with manager and team to create flow charts, workflows and document tracking process as needed* Work with PI department to outreach patients due for care, provide patient education, and facilitate appointments as necessary* Follow guidelines to enhance care coordination for high-need, high-risk patients, tracking of high-risk areas as needed* Develop supportive services and tools to address common barriers to care for PCC patients; integrate these with other initiatives for health promotion/education and access to care* Performs other duties as required and assignedQualificationsExperience/Training:* High school diploma required.* Medical Assistant diploma from an accredited Medical Assistant program preferred.* Certified or Registered Medical Assistant preferred.* Associates or Bachelor's degree preferred.* Previous healthcare experience preferred* Proficient in MS Office Business Application to include: Outlook, Word, PowerPoint and ExcelPhysical Demands:* Must be able to remain in a stationary position 50% of the time.* Must be able to move around the clinic site 50% of the time.* Constantly operates a computer, computer printer, copy machine, and telephone.* Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.* Must be able to transport from one site to another.* Must be able to cover other shifts as necessary.* Required shift rotation.Other Skills:* Ability to read and write proficiently using the English language.* Constantly communicates with other healthcare providers. Must be able to exchange accurate information in these situations.* Follow-through, assume responsibility and use good judgment.* Maintain professionalism under stressful situations.* Self-motivated and directed with the ability to prioritize and work efficiently under pressure.* Ability to understand and follow verbal and written communication.* Detail oriented with the ability to work with minimal/no supervision.* Willingness to be part of a team-unit and cooperate in the accomplishment of departmental goals and objectives.* Effective and creative problem solving.