HomeWell Care Service of Sussex County -
Care Coordinator
Location: GeorgetownEmployment Type: Full-Time
Who We Are
At HomeWell Care Services, we're on a mission to elevate the standard of care for our clients while empowering an industry-leading team to achieve extraordinary results. We're a forward-thinking, fast-scaling company that thrives on innovation, high performance, and a relentless commitment to excellence. We believe in investing in top talent, offering unparalleled opportunities for personal and professional advancement, and fostering a culture that celebrates achievement at every level.
Why Join Us?
- High-Energy Environment: Surround yourself with driven, forward-focused colleagues who encourage big thinking and bold action.
- Massive Growth Potential: We scale quickly and promote from within, offering clear pathways to leadership roles.
- Performance-Driven Culture: We set ambitious targets, measure success by metrics, and reward high performance.
- Impact & Purpose: Transform the home care industry by ensuring top-notch client experiences and empowering our care teams.
Role Overview
As a Care Coordinator, your primary mission is to help drive the ongoing success of our client care programs. You'll be a key player in ensuring that every client and caregiver experiences seamless support, consistent communication, and unparalleled service. Working closely with our operations and recruitment teams, you will optimize schedules, maintain client satisfaction, and contribute to growth-focused strategic initiatives.
Key Responsibilities
- Client Relationship Management
- Serve as the main point of contact for clients, addressing inquiries, clarifying care plans, and ensuring complete satisfaction.
- Track and analyze client feedback metrics to drive continuous improvement and retention.
- Caregiver Coordination
- Proactively manage caregiver schedules, coordinating staffing needs in real-time to maximize efficiency.
- Maintain and improve team performance metrics by optimizing assignment matches and addressing real-time scheduling challenges.
- Operational Excellence
- Track, interpret, and report on key performance indicators (KPIs) including client satisfaction scores, schedule fill rates, and caregiver engagement.
- Implement processes that align with company growth objectives, ensuring scalability without sacrificing quality.
- Compliance & Quality Control
- Ensure adherence to regulatory requirements and company standards for client care, documentation, and caregiver certifications.
- Regularly audit caregiver and client files to uphold compliance and excellence across all operations.
- Collaboration & Communication
- Collaborate with internal teams (Recruiting, HR, Sales, and Management) to maintain a robust caregiver pipeline and match client needs.
- Conduct regular check-ins with caregivers and clients, proactively solving challenges before they escalate.
What Success Looks Like
- You are the ultimate problem-solver: bridging client needs with caregiver availability swiftly and efficiently.
- You consistently hit or exceed performance metrics, bolstering HomeWell's reputation for excellence.
- You contribute ideas that optimize processes, reduce inefficiencies, and elevate client satisfaction.
- You embody the high-energy, high-performance ethos of HomeWell, constantly seeking ways to grow professionally and drive business results.
Qualifications
- Experience: 1-3 years in a coordination, scheduling, or client service role (preferably in healthcare or home care).
- Skills:
- Communication: Exemplary written and verbal communication skills to interact with clients, caregivers, and internal teams.
- Problem-Solving: Ability to think quickly, prioritize tasks, and drive solutions in a fast-paced environment.
- Tech Savvy: Proficiency with scheduling software, CRM systems, and Microsoft Office.
- Mindset: Growth-oriented, committed to team success, and highly adaptable in a rapidly expanding organization.
- Education: Bachelor's degree preferred (or equivalent relevant experience).
Benefits & Perks
- Competitive Compensation: Hourly pay based on experience and performance.
- Professional Development: Access to ongoing training, leadership development, and growth pathways.
- Culture of Achievement: Celebrate milestones, recognize top performers, and learn from continuous feedback loops.
- Comprehensive Benefits: Health, dental, and vision coverage options, plus paid time off and more.
Ready to Join Our Team?
If you're fueled by the drive to exceed expectations, orchestrate flawless client-caregiver coordination, and grow within a high-powered organization, we want to hear from you! Apply now and become a catalyst for success at HomeWell—where high achievement and forward-thinking are the norms, not the exceptions.
HomeWell Care Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified applicants of all backgrounds to apply.