Care Management Assistant
: Job Details :

UPMC Western Maryland's Behavioral Health team has an exciting opportunity for a Care Management Assistant based in Cumberland, MD!This is a regular, full-time position working Monday - Friday dayshift hours. No weekends or holidays are required!The Care Management Assistant provides clerical, assistance with audits, patient interviews, and department assistance with the daily functions of the hospital case management department. This position does not provide direct patient care but does interact with patients and their families.**Responsibilities:**+ Reviews and completes forms as needed such as Important Message from Medicare, and freedom of choice with the patient and the patient's support members.+ Assists patient/HUCs/care management staff with scheduling appointments for patients for primary care physician, ride home, or other as needed prior to discharge.+ Performs admission interviews with patients to verify demographics, and pre-hospital living arrangements working closely with the assigned care manager RN/SW to ensure the plan of care is started within 24 hours of patient admission.+ Comply with the requirements of appropriate regulatory agencies.+ Maintains strict confidentiality in compliance with HIPPA.+ Serves as a contact between the patients, care managers, and nursing staff.+ Performs chart reviews using the electronic medical record and collects data for ongoing compliance audits, reports information in a clear, timely, and concise manner, and alerts care management leadership of concerns.+ Assist the care management team with questions and troubleshooting issues that arise.+ Assist care management team with resolving plan of care and discharge issues, escalates to care management leadership as appropriate.+ Performs all the responsibilities of the Administrative Assistant as needed: routine clerical functions such as copying, sorting, filing, and typing.+ Sets up and maintains varied office files, logs, and records.+ Orders office supplies and maintains office equipment.+ Answers, screens, and routes incoming calls and messages.+ Greets screens and directs visitors, vendors, and providers to appropriate care management staff.+ Performs all responsibilities in accordance with department and system-wide competencies/behaviors and values.+ High school diploma or equivalent required.+ CNA preferred.+ Basic computer skills required(email, Microsoft Word/ Power Point, and calendar).+ Knowledge of medical terminology.+ Ability to effectively communicate both orally and in writing to patients and the care team.**Licensure, Certifications, and Clearances:****UPMC is an Equal Opportunity Employer/Disability/Veteran**