Position Summary:
Assistsin the educational needs assessment and development of an educational plan for the Care Management Department. Develops and implements a robust onboarding plan for new care management team members. Location: Orlando Health Bayfront Hospital - St. Petersburg, Florida
Responsibilities:
Essential Functions
- Facilitates Care Management training for operational areas.
- Collaborates with the Corporate Learning Specialist to create a robust onboarding process for new team members.
- Assists in standardizes new employee orientation and maintains training materials and competencies.
- Assists in creating clinical competenciesfor all levels of clinical staff.
- Assists with Care Management preceptor development.
- Performs regular audits of Care Management teammember documentation for performance improvement activities and educational purposes.
- Develops educational programs in collaboration with the Corporate Learning Specialist, clinicians, and Care Management Leadership Team
- Provides general and specialty education to prepare care management staff to be safe, efficient, and competent.
- Represents department as point person to organize training requests, schedules, and venues.
- Demonstrates excellence in presentation skills, capturing audience attention and achieving high engagement from the team.
- Gathers performance feedback for managers on students achievement during training.
- Collaborates with Physician Advisors to identify educational opportunities.
- Collaborates with the Corporate Learning Specialist to ensure new processes are documented for training purposes.
- Proficient in the use of all Care Management applications
- Effectively communicates and serves as a subject matter expert on Care Management applications.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Assists the Corporate Learning Specialist with developing new education/information,maintaining the Care Management SharePoint site and other duties of the learning team.
- Serves as a liaison and informal consultant to other site departmentsregarding educational efforts.
- Participatesin processimprovement activities as assigned.
- Always demonstrates a positive attitude and professional appearance.
- Acts as a resource for team members
Qualifications:
Education/Training
- Graduate of an approved school of nursing; or,
- Masters degree from an accredited school of Social Work, Mental Health, or Psychology is required or related field.
- RN must have experience in utilization management and proficient with InterQual and MCG.
Licensure/Certification
- Florida RN license required andmaintained current, if graduated from an approved school of nursing.
- BLS/Healthcare Provider Certification within 90 days of hire.
- Maintains Florida state (Chapter 491 Florida Statutes) licensure as a Licensed Clinical Social Worker or Licensed Mental Health Counselor if licensed in these fields or obtains licensure within two (2) years of hire
Experience
- Three (3) years of experience in acute hospital care management, care coordination and utilization management. Effective written and verbal communication skills. Excellent presentation skills.