Care Manager
: Job Details :

Job Details Level : Experienced Job Location : Wayfinder LA Campus - Los Angeles, CA Position Type : Full Time Education Level : 4 Year Degree Salary Range : $23.00 - $25.00 Hourly Job Shift : Day/AM Description Wayfinder Family Services ensures that children, youth, and adults facing challenges always have a place to turn. Wayfinder is committed to advancing IDEA (Inclusion, Diversity, Equity, and Accessibility). Wayfinder believes inclusion, diversity, equity, and accessibility are essential to our excellence and our mission's execution. We value differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences. Individuals of color, women, LGBTQIA+, veterans and differently-abled persons are encouraged to apply. In exchange for your talent, Wayfinder offers an excellent benefits package, which includes the following: This role is eligible for Public Service Loan Forgiveness (PSLF) Competitive salary - Sign-on bonus for eligible roles Flexible schedules depending on the position (some offering hybrid) Medical insurance with a $30 premium per paycheck coverage plan (employee-only) Dental insurance 100% employer paid for HMO coverage plan (employee-only) 401(k) retirement plan with an employer match up to 4% 11 paid holidays per year and a generous paid time off policy Five paid winter holidays (between Christmas Eve & New Year's Day) Education Reimbursement Program Robust training opportunities: Shared Core Practice Model, Trauma-Informed Care, Evidence-based Practices Clinical Supervision for licensure Compensation: In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law. Role Summary: The primary purpose of this position is to provide direct service and coordinate care management while functioning as part of a Care Team for the Enhanced Care Management Program (ECM). The LCM oversees specific cases, coordinates health care benefits, provides education, and facilitates client access to care in a timely and cost-effective manner. The LCM collaborates and communicates with clients, caregivers/family support persons, and other providers to promote wellness, recovery, independence, resilience, and empowerment while ensuring access to appropriate services and maximizing client benefit. The LCM also serves as an advocate for clients, an active client of the interdisciplinary team, and a liaison with other programs and external health and social service providers in the community. Utilizes standardized screening tools to assess client needs in the areas of physical health, mental health, SUD, oral health, trauma-informed care, social supports, housing, vocational/employment, wellness, and referral and linkage to community-based services and supports. Oversees the development and implementation of the Individual Care Plan/Health Action Plan Offers services where the client lives, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services. Connects clients to other social services and needed supports (e.g., community support group). With permission, coordinate/advocate on behalf of the client with health care professionals (e.g., PCP). Utilizes evidence-based practices, such as motivational interviewing, harm reduction techniques, and trauma-informed care principles. Works collaboratively with hospital staff regarding Transitional Care Planning Conducts outreach and engagement activities to facilitate linkage to the ECM program. Outreach and Engagement consists of phone calls, mailed information, and field visits. Accompanies clients to office visits, as needed and appropriate. Evaluates progress and update goals. Provides mental health promotion based on client needs and agreed-upon goals Qualifications At a minimum, a bachelor's degree from an accredited university in a related field is required. At least three years of relevant work experience is required. Multilingual capabilities are preferred but not required. Prior experience as a community health worker, peer support specialist, medical assistant, or similar role is a plus. Long-time residents of the community with good knowledge of its resources are preferred. Experience with the usage of EMR/EHRs/Care Management software is preferred. Employee Wellness & Safety Wayfinder is committed to creating an environment where employees and clients are safe. To meet this goal, we ask that employees be fully vaccinated (including boosters, where applicable) against the COVID-19 virus as a condition of employment. All staff must demonstrate evidence of the first vaccine dose on or before their employment start date. Wayfinder will consider requests for exemption based on religious beliefs or medical accommodations. Wayfinder requires a thorough background screening process that includes fingerprinting and a health screening. Trauma-Informed Care Wayfinder practices Trauma-Informed Care (TIC) principles which recognize the signs, symptoms, and widespread impact of trauma. Employees integrate the knowledge of Trauma-Informed Care into policies, procedures, and practices to prevent re-traumatization which promotes the healing of families, youth, individuals, and communities. Wayfinder is an Equal Opportunity Employer. *IND