Location: all cities,NC, USA
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $65,749 - $78,899
Hours/Schedule: 9 to 5, Monday through Friday
In 2022, the Durham Community Safety Department (DCSD) launchedfour 911 crisis response programs-collectively known as HEART (Holistic Empathetic Assistance Response Teams)-to meet the needs of people in crisis with compassionate care and behavioral health expertise. In the first twelve months of operation, and having responded to over 6,000 calls, HEART continues to demonstrate that alternative 911 responses are safe and effective. Interested applicants can visit our website and dashboard, watch this clip from CNN's Sanjay Gupta, listen to this segment on NPR (WUNC), or read this piece from The Assembly to learn more about our department. As part of a cohort of municipalities invested in developing transformative 911 crisis response programs, the Community Safety Department generates insights that affect cities across the country who visit, meet, and learn from and about HEART. In short: your work at the Community Safety Department will help seed a national movement.
DCSD is currently hiring for a specialized clinician within our Care Navigation program. Generally, our Care Navigation program assigns two-person teams-consisting of a Clinician and a Peer Support Specialist-to follow-up with residents within 48 hours of initial encounter with one of the crisis response teams mentioned above. Care Navigators' primary goal is to support neighbors after crises. This can include providing resources, connections to care, advocacy, or other forms of support for the neighbor.
The particular Care Navigation clinician hired under this job posting will perform a specialized role encompassing three broad areas:
* They will lead quality improvement efforts in our care navigation program, including reviewing and ensuring standard practices are met, ensuring consistent and high-quality documentation, coordinating and assisting with hand-offs between teams, and deeply engaging in learning and implementation processes on program improvements.
* They will lead coordination of care for highly familiar neighbors (sometimes called familiar faces) in conjunction with city-wide initiatives on serving familiar neighbors. This will include consistently and proactive coordination with other public safety agencies and care providers to learn about, support, and pilot interventions for familiar neighbors.
* They will steer responder training efforts, inclusive of training designed for incoming staff cohorts and ongoing training needed for current staff. They will ensure gaps in skills and knowledge are addressed through appropriate and timely trainings geared toward first responders, behavioral health specialists, and persons involved in harm reduction efforts.
Naturally, this clinician will be called upon to perform the traditional care navigation clinician role when necessary. They will also regularly serve alongside all care navigation teams for quality improvement and learning purposes.
Care Navigation clinicians will receive general administrative direction and clinical supervision from the Shift Supervisors. They will not carry out supervisory tasks.
Schedule: 40 hours per week, weekdays, 9 am to 5 pm.
* Co-design innovative learning, evaluation, and quality assurance pathways for our care navigation programs, with particular emphasis on:
* Surfacing and standardizing best care navigation practices across team members and shifts,
* Reviewing and giving feedback on documentation efforts in care navigation, including providing coaching, clarification, and encouragement to care navigation teammates,
* Supporting hand-off processes between care navigation teams and thereby ensuring neighbors experience seamless care throughout their time with HEART,
* Bolstering the care coordination efforts (across agencies and care providers) of care navigation teams by providing needed support during standard business work hours.
* Develop highly collaborative, trusting, and productive relationships with other crisis response team members.
* Work closely with care navigation team members, public safety agencies, and other care providers to regularly review the life circumstances of familiar neighbors and coordinate unified responses to familiar neighbors.
* Develop individual care plans that identify the needs and barriers to treatment for familiar neighbors and draw on the knowledge and insights of other team members.
* Maintain strong working knowledge of DSM5 diagnostic criteria, particularly for substance use, Severe Mental Illness (SMI) and Severe Persistent Mental Illness (SPMI), and Intellectual Developmental Disability.
* Provide second response follow-up to individuals who experienced crises, and others potentially affected by that crisis, to assess if and how further support might be extended.
* Assure that connections are made to services and supports based on individual choice and clinical assessment. Facilitate warm handoffs to other services as needed, which could involve directly transporting the individual in assigned work vehicle.
* Review documentation to ensure accuracy as required by program deliverables and departmental, local, state, and federal policy and requirements.
* Develop and maintain clear, open, timely, cooperative, and collaborative communication and working relations with all staff, clients, community partners, and partner agencies.
* Participate in clinical and administrative supervision, case conferences, staff meetings, in-service training, continuing education units, and other staff development activities.
* Contribute to strategic planning activities and conversations regarding the performance and direction of the department, particularly in regard to care navigation and departmental culture.
* Demonstrate a high level of resilience and self-care as part of maintaining wellness in a high crisis and first responder position.
* Master's degree in social work, psychology, or related human services field.
* Two years of relevant experience
* Provisionally licensed or fully licensed professional within any of the following areas:
* Licensed or Provisionally Licensed Clinical Addiction Specialist (LCAS/A)
* Licensed or Provisionally Licensed Clinical Mental Health Counselor (LCMHC/A)
* Licensed or Provisionally Licensed Clinical Social Worker (LCSW/A)
* Licensed or Provisionally Licensed Marriage and Family Therapist (LMFT/A)
* A track record of demonstrating initiative and sound judgment when handling ambiguity.
* Ability to maintain confidentiality, and particularly HIPAA confidentiality, at all times.
* Must be able to travel to and from worksite and other locations within Durham
* Must be able to walk/stand up to 75% of any assigned shift.
* A commitment to and interest in the mission of the department: to enhance public safety through community-centered approaches to prevention and intervention as alternatives to policing and the criminal legal system.
* A commitment to equity, which could include having already attended racial equity trainings.
* Two or more years of crisis response or care coordination experience.
* Experience working with Peer Support Specialists or other individuals with lived experience with behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises.
* Prior experience in outreach/engagement to populations experiencing frequent behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises.
* Strong knowledge and experience with service delivery documentation (including counseling/treatment planning), HIPAA/Confidentiality standards, utilization review, and data management.
* Ability to speak two or more languages, with a high priority on Spanish.
* Familiarity with Durham health systems and community resources/services for physical health behavioral and mental health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services.
* Advanced collaboration and interpersonal skills with the ability to build consensus and promote the exchange of information among team members and partners.
* A commitment to, knowledge of, and affection for Durham and its communities, which could include living in Durham.