At IMPACT, we're building a team that values excellence and believes in delivering an exceptional experience to our clients. As Service Manager, you play a key role in ensuring our operations team exceeds expectations and maintains the outstanding service that defines IMPACT. Goals:
- Design the systems and customer experience to improve upon and maintain individual and overall profitability per Client.
- Design, deliver and uphold excellent customer service using training and systems improvement.
- Obtain high team member satisfaction and loyalty via training, leadership, personal and professional growth.
- Support annual and ongoing certifications and professional development for our technical team.
Experience:
- 2 years of experience leading or managing teams (IT industry knowledge is a plus)
Skills:
- Leadership
- Customer Service Focus
- Ambitious and Driven
- Assertiveness
- Go-Getter Attitude
- Strong Computer Skills
- Proactive Thinking
- Strategic Mindset
Responsibilities:
- Ensure tasks are completed efficiently
- Lead team development and day-to-day operations
- Meet service department metrics
- Achieve project initiatives for clients
- Fulfill internal staff metrics
- Identify areas for improvement and drive growth projects
- Maintain compliance standards
- Enhance system efficiency
- Support team development and leadership
- Resolve customer and internal team issues
- Tackle projects/tasks directed by the CEO
- Drive scheduling and initiatives
Compensation
- Base Salary - Range: $80k-$95k
- Bonus Pay for Quarterly Metrics
- Commission Pay for any Management Incentives
- Paid Training and Certifications
Benefits
- Group medical/vision/dental/life insurance
- Paid vacation, holidays
- 401k, plus company matching
- Training & Certifications
Hours
If you're ready to contribute to a welcoming team and make a positive IMPACT, we'd love to hear from you. Explore more about us at impacttg.com.