Location: Brownsville,TX, USA
Overview
The Traffic Dispatcher Clerk also known as Window Clerk will coordinate and schedule drivers for pick-up and delivery in a safe, efficient, and timely manner. May be exposed to customers and is responsible for processing cargo bookings or import/export documentation within established deadlines and regulatory requirements. Receives, reconciles, consolidates and/or summarize documents and information from customers.
Responsibilities
Supervisory Responsibilities:
* None.
Duties/Responsibilities:
Key Responsibilities:
* Ensure that all documentation is submitted timely, as required.
* Check documents, make necessary corrections, and distribute them to corresponding customers to meet their respective deadlines.
* Collects Bills of Ladings for all assigned customers; check the information on all documentation for accuracy and disseminates for processing.
* Inform all customers of cargo arrivals/departures, via email/fax with an arrival/departure notice and a copy of the bill of lading. Securing confirmation and file in the master file.
* Secure original bills of lading properly endorsed, and delivery orders.
* Check that cargo is properly released.
* Work hand in hand with truck drivers
* Consolidates orders into truckloads for specific destinations.
* Coordinate and enter all data into computer system.
* Heavy phone communications answering any questions and informing customers of situations.
* Performs other related duties as assigned.
Candidate Requirements:
* Minimum two (2) years' experience in Customer Service and Import Documentation required.
* High school diploma or equivalent.
* Intermediate to advanced experience with MS Word, Excel, Outlook
* Moderate to advanced typing skills and 10-key by touch (40-45 wpm)
* Advanced communication skills in English in order to communicate with customers.
* Ability to follow procedures and instructions.
* Ability to establish and maintain effective working relationships with customers and fellow employees.
* Ability to exercise independent judgment within established systems and procedures.
* Possess organizational and time management skills with the ability to prioritize and be detail-oriented.
Physical Requirements and Working Conditions:
* The employee is required to sit for long periods of time and move to and from other locations, within the office and warehouse.
* The employee must occasionally lift and/or move up to 10 pounds.
* Work is performed primarily in the office.
* The employee is occasionally exposed to dust, fumes, and airborne particles, toxic or caustic chemicals.
* The noise level in the work environment is usually quiet to moderate.
* Must be able to work extended hours, weekends, or holidays, on occasion
Required Skills/Abilities:
* Excellent verbal and written communication skills.
* Strong organizational skills to prepare and assign routes.
* Strong leadership skills to ensure drivers compliance with direction and assignments.
* Basic understanding of geographical area and mapping programs to facilitate efficient routing.
* Proficient with or able to quickly learn dispatch and recordkeeping systems.
* Ability to work at a fast pace and under pressure.
* Thorough understanding of shipping industry.
Education and Experience:
* High school diploma or equivalent required; Associates degree in Transportation, Logistics, or related field preferred.
* At least three years of related experience and execution of similar duties in warehouse/freight operations required.
Physical Requirements:
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.