Case Assistant
: Job Details :

Case AssistantJob DetailsJob LocationLincoln Square - New York, NYPosition TypeFull-TimeJob Shift8:00am - 4:00pmDescriptionOrganization Overview:The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.Intro/Program Description:LSNC is a multigenerational program of Goddard Riverside that serve educational, recreational, cultural needs and aspirations of Lincoln Square community with a focus on residents of Amsterdam Houses and Amsterdam Addition. LSNC Aging Services are funded by Department for the Aging and The New York State Office for the Aging (SOFA). More than 600 active members are offered daily nutritious hot lunch as well as a variety of wellness, educational, art programs and social services. Senior services provide an opportunity for older adults (age 60+) to lead more vibrant and meaningful lives through comprehensive programming and social support including case management, case assistance and health promotion. The NORC serves residents age 60+ who are residents of the NYC Housing Authority developments Amsterdam Houses and Amsterdam addition with social services, health promotion and recreational/cultural/social opportunities. About 50% of the seniors are Spanish-speaking. The NORC is run in conjunction with a senior center that is open to all New Yorkers ages 60+.Purpose of Position:Under supervision of LSNC Aging Services Program Director and Social Services Supervisor, Case Assistant provides services that includes new clients registrations and annual assessments, updating client information and re-assessing client needs on annual basic for assistance with applications and recertification for benefits, referrals and connections to services such as post-discharge homecare, legal services and medical care; advocacy with public and provide systems; collaboration with the on-site nurse; telephone reassurance and friendly visiting, home visits to ensure clients are safe and well.Schedule:Monday through Friday, 8:00 am to 4:00 pm. Weekends: Cooling Center Administration if required (occasionally, summer only, rotation schedule)Salary Range:$31,164 - $38,955Roles, Responsibilities, and Essential DutiesClient services are provided under Director and Social Services Supervisor:Provide supporting advocacy, referral and information connecting to entitlement/benefits counseling, health and mental health care, food assistance and housing, caregiver referrals as well as other program components as required by program guidelinesPerform annual assessments and make home visits to homebound seniors to identify their needs, link them to services and provide ongoing social contactDocument services provided and maintain accurate client records, written and electronic and enter into client database(s) in a timely manner, according to program and agency guidelinesWork with onsite nurse to coordinate medical care and provide medication managementOngoing appointment coordination and remindersEmergency assistance and outreach if neededProvides Friendly Visiting and Telephone Reassurance callsAssist with signing up new members, client registration and complete annual assessments, re-registrations, and health indicator program requirementsAging Services Team member:Attend staff meetings, supervision sessions, training programs and case conferencesParticipate in program assessment and improvement plansAssist in daily oversight of senior center and respond to emergenciesMay be asked to assist with lunch tickets distribution and front desk if neededAssist with outreach and engagementRemote Duties:If necessary, provide services remotelyMeet with clients as needed at senior center for document drop off /pick up of documents for review and assistance from homebound clients if they are unable to complete drop off at the centerOther duties as required.Qualifications/Educational Requirements:High school diploma requiredFluency in Spanish is a mustSkills, Knowledge and Abilities:Sensitivity to the strengths and needs of older adultsStrong work ethicAbility to multi-task and work in a fast-paced environmentAbility to write concise and clear case notesAbility to communicate with clients who may have disabilities (physical, hearing impairment, visual) and/or mental illnessComputer Skills:Able to use Microsoft Office Suite programsAble to use or learn electronic databasesAble to use DFTA PeerPlace ( training will be provided)Physical Requirements:Ability to circulate in lunch room for about an hour a day and to greet clients in hallway to accompany to officePreferred: ability to walk and stand frequentlyAbility to travel to homebound clients and hospitals if neededWork Environment:Senior center environment/NYCHA facilityShared office space/ second floor accessible by elevatorOccasional home visits and fieldwork to accompany participants to appointments or to follow up post-hospitalizationEmployee Benefits :Medical/Dental/VisionLife Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts403B Thrift Retirement Plan12 Annual Sick Days12 Agency Holidays20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employmentTotal of more than 6 weeks (a month and half) of paid time offWe are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation,gender identityor any other characteristic protected by federal, state, or local law.The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job